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Privacy Policy

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Disclaimer

In case of any discrepancy or difference, the English version will take precedence over the translation

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Itrack Courier Service Private Limited and its affiliates (collectively “we, our, us”) collect, use, share or otherwise process your personal data through Itrack Courier Service Private Limited website https://www.itrackcourier.in/, its mobile application, (hereinafter referred to as the “Platform”).

While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any service under this Platform outside India. Your personal data may primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Platform, providing your information or availing our services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree to the Terms of Use or the terms of this Privacy Policy, please refrain from accessing the Platform or using our Services. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.

Please raise delivery related issues ONLY through our official website https://www.delhivery.com/support Any other customer care communication channel or contact numbers available on the Internet may be fraudulent. Please trust only the official modes of communication available on our website.

Fraud awareness disclaimer

Please note that we have observed there are various methods used to defraud the public at large including Itrack Courier Service Private Limited customers through communication made with the unauthorized use of Itrack Courier Service Private Limited’s name and brand. The fraudsters are falsely presenting themselves as Itrack Courier Service Private Limited employees, customer service representatives, or agents.

The purpose of such activities is to induce you to provide sensitive information or to pay a fee through a web-link or through other modes of communication. Please refrain from transferring any money or providing any details to such persons before verifying their authenticity.Itrack Courier Service Private Limited or its representatives would never ask you to make additional payment for delivering any order.

You are strongly advised to use only our official website to communicate with Itrack Courier Service Private Limited. Many contact numbers or web-links provided over the internet and claiming to be Itrack Courier Service Private Limited customer care may be fraudulent.

If you believe you are the victim of fraud resulting from such activities, you may reach out to local law enforcement authorities. Delhivery shall not be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to these fraudulent activities. However, Delhivery may, at its discretion, take reasonable steps to support any legal proceedings initiated against individuals undertaking such fraudulent activities.

ONDC disclaimer

Itrack Courier Service Private Limited Seller App does not practice any other form of differential treatment towards any Logistic buyer apps on ONDC Network

Collection of Your Information

We collect your personal data relating to your identity, demographics and when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, occupation and any such information shared as proof of identity or address. The personal data may be collected from the brands basis on the type of the services rendered by you. We only collect the information that we actually need for legitimate, business, contractual and lawful purposes only. Once you give us your personal data, you are not anonymous to us. You always have the option to not provide the information by choosing not to use a particular service, product or feature on the Platform. Some of the categories of information we process about you are the following:

• personal data such as name, email address and phone number;

• Pickup or drop location information for delivery of the shipment;

• We may collect the following documents for our registration purposes:

o KYC details/documents

 Brand Details ( Registered Company Name, Billing Address, Pincode)

 Business verification details (GST, CIN, MSME certificate, Company PAN, Signature)

 Bank Details ( Bank Name, Account Number, IFSC Code)


Our primary goal in collecting your personal data is to provide you and our customers a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. If you choose to post messages on our message boards, chat rooms or other message areas or other social media handles maintained by us, we will collect and retain this information you provide to us and use it for the purpose as defined in this Privacy Policy. We have onboarded certain third parties that provide services on our behalf. These third parties may collect information from you from time to time. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.


We also have references to websites related to our compani and certain third party websites. When you click to such references, you may be redirected to their Platform. The Platform will be governed by their Privacy Policy. Itrack Courier Service Private Limited ascertains no responsibility on the personal data being collected by any external party or their privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information to them.

Use of Demographic / Profile Data / Your Information

We use your personal data to provide the product and services you request. To the extent we use your personal data to market to you or send communications such as updates inline to our program, we will provide you the ability to opt-out of such uses. We use your personal data to generate leads or identify business opportunities, deliver shipment(s), contact you for last mile delivery, enhancing customer experience, resolve disputes, troubleshoot problems, send verifications mails to ensure your identity, help promote a safe service, measure consumer interest in our products and services, gather feedbacks, inform you about online and offline offers, products, services, and updates; customize and enhance your experience; conduct surveys for internal purposes; detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, exercising a right or obligation conferred or imposed by law, including responding to request and legal demands, or as otherwise described to you at the time of collection of information.

We may use your personal data to post blogs, testimonials, success stories obtained from you in our platform or to enhance your experience on the Platform and provide you access to the services being offered by us. We may use the information that you may have shared with our partner entities for such posts. By sharing these posts to us or to any of our partner entities you provide us with appropriate consent to post them in our portals as required.

In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyze demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.

Payments Privacy Statement

SECTION 1 - PAYMENT

• We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your payment transaction data is only used as long as is necessary to complete your payment transaction. After that is complete, your payment transaction information is not saved.

• Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

• PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

• For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

SECTION 2 - THIRD-PARTY SERVICES

• In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

• However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

• For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

• In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

• Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

• Links https://www.itrackcourier.in

• When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 3 - SECURITY

• To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 4 - CHANGES TO THIS PRIVACY POLICY

• We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

• If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Itrack Courier Service Private Limited or by mail at info@itrackcourier.in

DISCLOSURE

• We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal data. We offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information that is targeted to your interests. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal data here: . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

Sharing of personal data

We may share personal data that is directly related to your business relationship with Itrack Courier Service Private Limited with other members of our corporate family of companies affiliates, sellers, partners, related companies and with other third parties our other corporate entities and affiliates for purposes of providing products and services offered by them such as delivering shipments, identifying a business opportunity, analyzing gaps in our offerings or for other legitimate interests. These entities, partners and affiliates may further share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to protect the safety, property, or rights of Itrack Courier Service Private Limited our customers, our employees or other person, or to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

While sharing your personal data for processing, we adhere to appropriate security measures to protect your personal data. Further, wherever applicable, we bind these third parties with appropriate agreements and require them to process your personal data only for specific purposes along with confidentiality and with appropriate security measures.

Links to Other Sites

Our Platform may provide links to other websites that may collect personal data about you. We are not responsible for the privacy practices or the content of those linked websites.

Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications. If you do not wish to receive promotional communications from us then you can opt out by clicking on the ‘Unsubscribe’ button available in the communication or writing to us at the contact details provided below.

Advertisements on Platform

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, investigate, to enable Itrack Courier Service Private Limited to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Data retention timeline shall be as follows:

• For our client customers
We retain personal data processed on behalf of our clients in line with the terms of the contract with the client. As a data processor, we are committed to ensuring that personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by the terms of the contract with the client, in compliance with applicable laws and regulations. The duration of the data retention is determined by the client, in accordance with tier data retention policies, legal obligations and business requirements.

Your Rights

We at Itrack Courier Service Private Limited take every reasonable step to ensure that your personal data that we process is accurate and, where necessary, kept up to date, and any of your personal data that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified.

Data retention timeline shall be as follows:

• For our registered CL / Franchise Shipper
Itrack Courier Service Private Limited values your trust and is dedicated to protecting your privacy and ensuring that your personal data is handled securely and responsibly. As registered shippers you have the right to request access to the personal data we have about you, including information about how your data is used and processed. You may access, correct and update your personal data directly through the functionalities provided on the Platform. You can also write to us at info@itrackcourier.in provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in your subject line of your communication. We will verify such requests before acting on your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our products and services for which we consider that information to be necessary.

• For our client customers
Itrack Courier Service Private Limited values your trust and is dedicated to protecting your privacy and ensuring that your personal data is handled securely and responsibly. As a data processor, Itrack Courier Service Private Limited processes your personal data on behalf of our clients who act as the data fiduciary . In this capacity we adhere to the instructions provided by our clients and the applicable data protection laws, The exercise and management of these rights shall be carried out by the client (data Fiduciary), as the collector/owner of your personal data. We will ensure that your requests are processed in accordance with the applicable laws in India such as the Digital Personal Data Protection Act 2023 . If you have any questions or concerns regarding your data privacy rights, please do not hesitate to contact our grievance officer.

• For our delivery partners
Itrack Courier Service Private Limited respects the privacy of all of its delivery partners. As a data principal, you have the right to request access to the personal data we have about you, including information about how your data is used and processed. You can contact our grievance officer to request the deletion of your personal data, the withdrawal of consent, or any other applicable rights. As a delivery partner employed by a third-party vendor, Itrack Courier Service Private Limited may process your personal data; however, the exercise and management of your rights will be through your employer. Itrack Courier Service Private Limited will work with your employer to ensure that your rights are protected and upheld in accordance with applicable laws.

Your Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal data) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

• For any issues or concerns regarding your orders that are not directly related to Itrack Courier Service Private Limited


Email: info@itrackcourier.in

Queries

If you have a query, issue, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided above.